Customer Services

BCS Global is purely focused on our customers’ video experience. We believe that our customers should not have to worry about their video technology. They should have confidence that their video service will give them a professional video experience so that they can focus on their meetings.

That is why we have teams of customer support staff based in three regions to handle support during video meetings and to ensure that your video service is available and running effectively at all times.

Our Customer Support Staff are:

  • Trained experts in video technology with at least three years video experience
  • Able to help you with monitored meetings or operator assisted meetings
  • Able to provide live video help or audio help during meetings in progress
  • Professional, friendly and local
  • Available 24/7 for remote assistance and for pre-arranged on-site support