Virtual Presence Solutions from BCS Global

An end-to-end managed enterprise video communications and collaboration service

Virtual Presence is a comprehensive end-to-end managed video collaboration service that enables organizations to enjoy the full benefits of their video communications technology – with increased reliability, flexibility, scalability and cost savings. Virtual Presence can be deployed as a Cloud-Based managed service or as a Customer-Hosted managed service, and provides a consistent and high quality user experience irrespective of the deployment option, utilizing either BCS Global’s state-of-the-art video infrastructure or directly through the customer’s video infrastructure.

Virtual Presence – Core Services Add-On Services
End-to-end management End-to-end management, from infrastructure to your endpoint connections PC applications for video-on-the-move PC applications for video-on-the-move (iView)
Various network connectivity options Various network connectivity options – Private IP, Internet and ISDN Operator assisted call launching Operator assisted call launching
Live video and audio help desk services Live video and audio help desk services, available 24/7 globally Operator attended call monitoring Operator attended call monitoring
End-point Directory Management End-point Directory Management Enhanced end-point monitoring /> Enhanced end-point monitoring</td>
<td class=ISDN Gateway services ISDN Gateway services Enhanced Reporting Enhanced Reporting
Usage Reports Usage Reports Video meeting recording SD/ED Video meeting recording SD/ED
Remote End-User training Remote End-User training 3rd party support escalation 3rd party support escalation